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Refund Policy

1. Nature of the product

The products sold through Miga-Photobook are digital products delivered as soon as payment is approved:

• The transformed photo: generated and delivered to you on the site within minutes.
• The prompt text: delivered to you as soon as the order is approved.
• Packages and subscriptions: a transformation credit consumed gradually as you use it.

Given the nature of a digital product that can be copied and downloaded as soon as it's delivered, our cash-refund policy is limited to the specific cases below.

2. Cases eligible for a cash refund

You're entitled to request a full cash refund in the following cases:

• Non-delivery: your payment was approved but you did not receive the resulting image or prompt text within 48 hours.
• A technical error prevented fulfillment: a fault on our side prevented your order from being fulfilled and it wasn't resolved within 48 hours.
• Duplicate charge: you were charged more than once for the same order — the excess amount is refunded in full.
• Paid but not approved: the transfer was made but the order wasn't approved for any reason on our side.
• Order rejected by us: if we decline to fulfill your order for any reason after receiving payment.
• Materially different product: the delivered product is materially different from the one shown and purchased.

3. Cases not eligible for a cash refund

• Not liking the artistic taste of the result after we've offered you free regeneration — the guarantee described at the top of this page is the remedy in this case.
• Changing your mind after receiving the resulting image or viewing the prompt text.
• Quality of the original photo: poor clarity, lighting, or angle of the uploaded photo affecting the result — these are factors outside our control.
• The result not matching a personal expectation that wasn't stated in the product description.
• Using a purchased prompt with an external AI tool and getting a different output — the result there depends on the tool you chose.

4. Packages and subscriptions

• Credit never used at all: you can request a full refund within 7 days of purchase if you haven't used a single transformation from the package.
• Credit partially used: the amount is not refunded, and the remaining credit stays available for you to use.
• Monthly subscription: renewal is entirely manual with no automatic charge, so there's no need to cancel — simply don't renew.

5. Refund processing time

Approved refund requests are reviewed within a maximum of 7 business days from the date the request is submitted, and the amount is refunded via the same payment method used in the original purchase (InstaPay or Vodafone Cash). The amount may take additional time to appear in your account depending on your financial service provider.

6. How to submit a refund request

Contact us through the details below, and include:

• Your order code or the transfer transaction number.
• The mobile number used on the order.
• A brief description of the issue.

We respond to every refund request with a written decision and the reason for it.